Privacy Policy



What is the purpose of this document?

Welcome to the Rarely Heard Voice’s privacy policy.

Rarely Heard Voices Limited is a "data controller".

We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we look after your personal data when you visit our site and use our services, and will tell you about your privacy rights and how the law protects you.

Please use the Glossary to understand the meaning of some of the terms in this privacy policy.

Data protection principles

We will comply with data protection law and principles, which means that your data will be:

  • used lawfully, fairly and in a transparent way
  • collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes
  • relevant to the purposes we have told you about and limited only to those purposes
  • accurate and kept up to date
  • kept only as long as necessary for the purposes we have told you about
  • kept securely

The kind of information we hold about you

We may collect, store, and use the following categories of personal information about you:

  • your name and business name
  • your username and account details
  • your email address
  • for Retailers, the information you have provided to us in order to post on our site
  • for Suppliers, the information you have provided us in order to advertise your services on our site which may include your business name, name, title, address, telephone number, community email address, personal email address, service offering, and qualifications, and any other personal data you choose to submit
  • any information you provide to us as part of communications with us
  • any information about attendance and participation in any of our events including in the recordings of such events/ activities
  • any information requested to be advertised by our community members
  • technical data (see Automated technologies or interactions below)

Automated technologies or interactions

As you interact with our site, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy for further details.

Taking part in our events

Our events and activities may be recorded. By taking part, you agree that we can identify who you are, take your photograph/use your photograph(s), use your details, disclose your participation in and any comments or questions you raise providing we do so;-

  • for the purpose of providing our Services to you/ to other members or
  • for any promotional activity

How we will use information about you

We will use the personal information we collect about you :

  • to enable you to use our site
  • for Suppliers, to share your skills, qualifications, and suitability with Retailers
  • for Retailers to share information about potential projects
  • to communicate with you about network and opportunities
  • to keep records related to our interaction with you
  • to comply with legal or regulatory requirements
  • to email you for marketing purposes
  • to keep a record of events and activities
  • when we recorded events and activities in which you participate
  • to promote our Services

It is necessary for our legitimate interests and performance of our contract with you to share your information with other users or our site.

If you fail to provide personal information

If you fail to provide information when requested, we may not be able to provide you with the benefit of the site.

Data sharing

Why might you share my personal information with third parties?

In addition to sharing your information which you post on our site with other users, we may share your personal information withany sponsors of our networking events or our platform

We require all third parties to respect the security of your personal data and to treat it in accordance with the law

We will not sell your data to third parties.

Data security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Data retention

How long will you use my information for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

You can ask us to delete your data: see your legal rights below for further information.

Your rights in connection with personal information

Under certain circumstances, by law you have the right to:

  • Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact Natalie.Gillon@rarelyheardvoices.com in writing.

Your exercise of any of the aforementioned rights may mean that we are no longer able to provide you with full access to the site or the Community, and certain of its functions.

Right to withdraw consent

In the event we ask you for consent to process your information you have the right to withdraw your consent for processing for that purpose at any time. To withdraw your consent, please contact Natalie.Gillon@rarelyheardvoices.com. Unless otherwise permitted by law to process for another reason, once we have received notification that you have withdrawn your consent we will no longer process your personal data and, subject to our retention policy, we will dispose of your personal data securely.

Data protection office

If you have any questions about this privacy notice or how we handle your personal information, please contact Natalie.Gillon@rarelyheardvoices.com. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to make a purchase or booking on our site.
  • Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you and remember your preferences, for example your choice of language.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
  • Targeting cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

We use the following Strictly Neccesary Cookies

  • exp_tracker
  • exp_sessionid
  • exp_last_activity
  • exp_last_visit

You can find more information about the individual cookies we use and the purposes for which we use them below:

Blocking cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Glossary


LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.